GENERAL POLICIES AND REGULATIONS

GENERAL POLICIES AND REGULATIONS

I / TOURIST TOUR PRICES:

All rates and rates are quoted in USD. The price includes only the items listed explicitly on the website: https://www.hanoijourney.com in the details when making payment or on travel programs. Hanoijourney.com has no obligation to pay any fees not included in the package.

II / DAY, CANCELLATION AND CANCELLATION TOUR

1.Cancelled by Hanoijourney.com

If Hanoijourney.com does not carry out the tour, Hanoijourney.com must immediately notify the customer and pay back to the customer all the money paid within 01 working day since the notice cancel travel by cash or transfer.

2. In case of cancellation by customers:

2.1. FOR DOMESTIC TRAVELERS:

Cancellations must be made in writing and valid only upon receipt of a receipt from Hanoijourney.com

– In the case that you cancel your booking and inform about Hanoijourney.com, the following rules will be applied:

+ Within 7 days of service (by business day), we reserve the right to withhold 25% of the amount payable.

+ For cancellations made within 48 hours of the tour, we reserve the right to keep the full charge.

+ No refund in case of force majeure

– If you want to change your travel date to another departure day, please inform Hanoijourney.com by email at [email protected] or tel: (+ 84) 936 859 189 we will be responsible for the following:

+ Try our best to check the status of service and transfer free of charge to customer, if the trip is related to airfare, train transfer date will be charged according to the regulations of this carrier. .

+ If there is no service to transfer the date to you, you must be fined according to regulations Cancel tour (2.1)

– If after the tour you will cancel your trip within 03 days before departure, cancel without notice or arrive late after departure, you will be charged 100% of the price. travel tickets.

2.1.1 PAYMENT AFTER CANCELING TOUR

– After canceling the trip, please come to receive money within 30 days, provide the account number for us to transfer, transfer fees by customers. We pay only the above time.

2.1.2 ACCOMMODATION TOUR BUY ONLINE AT THE WEBSITE OF Hanoijourney.com

All reservations must be made via the booking form on our website or by email to [email protected].

– Notice will be sent within 48 hours. Hanoijourney.com will confirm your booking request after receiving 30% of the total cost of the trip. This amount is not refundable.

– The remaining 70% will be paid on departure

– To calculate the amount due for full payment on the day of service we will need you to send it to us by fax, email or by phone, 7 days before your service credit card number. money and authorization for the transaction.

– We accept full payment with VISA and MASTERCARD.

Custom holidays will require a full 45 days advance payment before the trip begins.

– The payment online customers complete, cancel, change tour according to the above transfer costs alone Tour cancellation customers will bear

2.1.3 REASONABLE CASES:

If the travel program is canceled or changed by either party for a force majeure reason (fire, weather, accident, natural disaster, war …), the two parties will not bear any meaning Reimbursement for losses incurred and no liability whatsoever. However, each party is obliged to make every effort to help the injured party to minimize the loss caused by force majeure.

2.2 FOR INTERNATIONAL TRAVELERS:

2.2.1 LANDSCAPES, LANDS, LARGE TOURISM EVENTS:

Cancellations must be made in writing and valid only upon receipt of a receipt from Hanoijourney.com

– In the case that you cancel your booking and inform about Hanoijourney.com, the following rules will be applied:

+ – Within 7 days of service (by business day), we reserve the right to withhold 25% of the amount payable.

+ For cancellations made within 48 hours of the tour, we reserve the right to keep the full charge.

+ No refund in case of force majeure

– If you want to change your travel date to another departure day, please inform Hanoijourney.com by email at [email protected] or tel: (+ 84) 936 859 189 we will be responsible for the following:

+ Try our best to check the status of service and transfer free of charge to customer, if the trip is related to airfare, train transfer date will be charged according to the regulations of this carrier. .

+ If the service is no longer available to transfer the date to you, you must be fined according to regulations Cancel tour (b.1)

– If after the tour you will cancel your trip within 03 days before departure, cancel without notice or arrive late after departure, you will be charged 100% of the price. travel tickets.

2.2.2 NORMAL DAY:

Cancellations must be made in writing and valid only upon receipt of a receipt from Hanoijourney.com

– In the case that you cancel your booking and inform about Hanoijourney.com, the following rules will be applied:

+ Within 7 days of service (by business day), we reserve the right to withhold 25% of the amount payable.

+ For cancellations made within 48 hours of the tour, we reserve the right to keep the full charge.

+ No refund in case of force majeure

– If you want to change your travel date to another departure day, please inform Hanoijourney.com by email at [email protected] or tel: (+ 84) 936 859 189 we will be responsible for the following:

+ Try our best to check the status of service and transfer free of charge to customer, if the trip is related to airfare, train transfer date will be charged according to the regulations of this carrier. .

+ If the service is no longer available to transfer the date to you, you must be fined according to regulations Cancel tour (b.1)

– If after the tour you will cancel your trip within 03 days before departure, cancel without notice or arrive late after departure, you will be charged 100% of the price. travel tickets.

Note:

– In case of cancellation of tour due to objective incidents such as natural disasters, epidemics, postponement and cancellation of public transport … Hanoijourney.com will not be liable for any additional expenses other than refund tour.

– Above is the maximum cancellation penalty that includes the costs associated with the preparation of the trip, which may be reduced depending on the conditions of each service provider for Hanoijourney.com.

Due to the complex nature of the visa application, the above cancellation conditions do not apply to programs in Europe, Australia, USA, Russia, Japan, South Korea, Egypt, South Africa, These programs will have the condition to cancel the tour to provide you with the tour.

III. TOUR PRICE FOR CHILDREN

– Children under 5 years old: Free of charge (sharing bed with parents). Two adults are accompanied by one child under 5 years, the second or more children have to buy half the price of the tour.

– Children from 5 to 9 years: Buy 50% tour price (eat separately, sleeping with parents). Adults are only accompanied by a child aged 5 – 9 years, the second child must buy a single bed (However there are some children’s ticket price is 75-80%).

– Children 10 years and over: Buy a tour as adults.

– Airfare, train, public transport: Buy tickets according to the regulations of these carriers.

IV. SPECIAL REQUIREMENTS IN TOURISM

Special requests must be notified to Hanoijourney.com at the time of booking the tour via website: Hanoijourney.com or by email, mail, fax, direct delivery. Hanoijourney.com will send a confirmation of your information and try to meet these requirements in its sole discretion, but will not be responsible for any refusal to provide services from carriers, hotels, homes. and other independent service providers. This information will be informed to you before departure.

V. HOUSING SERVICES (HOTEL, RESORT, HOMESTAY, RESORT)

Provided on the basis of Hanoijourney.com’s contract with the accommodation facility. Hotel standards are set corresponding to “Include” in your tour purchase. If any changes are necessary for any reason, the alternative hotel will be equivalent to the standard of the original hotel and will be advised to the traveler before departure. Special requests should be made in advance to Hanoijourney.com and subject to availability, subject to additional charges (if applicable). Hanoijourney.com reserves the right not to meet these requirements if the hotel refuses to provide the service. This information will be informed to you before departure. Check-in time is subject to the hotel’s usual characteristics after 13h00.

VI. Transportation SERVICES

Transportation depends on the tour program. Hanoijourney.com is committed to compliance with this standard as set forth in the “Include” or accompanying travel contract.

With public transit programs, Hanoijourney.com reserves the right to notify you of any change in hours (if time allowed) to suit the requirements of the provider. Hanoijourney.com is not responsible for any reimbursement and liability for material or mental damage caused by delay in departure time of public transportation or delays caused by passengers themselves. . Hanoijourney.com only acts to help reduce economic losses for passengers.

VII. PERSONAL CANDIDATES TO BE FOLLOWED:

You are responsible for managing your personal belongings and items throughout the trip. If the customer lost or lost luggage, Hanoijourney.com will help passengers contact and report to the relevant department of lost or lost luggage. Loss of lost or lost luggage will be in accordance with the regulations of the service providers or insurance companies (if any).

VIII. TRAVEL INSURANCE:

Total package tour includes insurance with the highest compensation of 50.000.000 VND / Vietnamese visitor – 50.000 USD / foreigner. Elderly coverage will be agreed on a case-by-case basis and stated in the “Include” section. Compensation (if any) will be made by the insurer in accordance with regulations – rules for travel insurance.

IX. RECEIVING BIDDING INFORMATION:

Customers can directly or through the representative to register travel and payment, transfer money tour at two offices of Hanoijourney.com stated in Section II. Hanoijourney.com is solely responsible for providing information of the trip to customers who register directly or for representatives, contact by email and online tours on Hanoijourney.com website. We do not take any responsibility in case the representative does not provide or provide inaccurate information of the trip to the customer.

X. RESPONSIBILITY AND OTHER COMMITMENTS:

1. ABOUT Hanoijourney.com

– Ensure all services are in accordance with the program.

– All information collected from customers is provided for the tour operator, group insurance, temporary resident registration at the accommodation establishments and requirements at the point of visit.

– Personal information about the customer kept by the company (tax reporting documents, travel business results)

– Customers have the right to request the company to change personal information to update and serve the service of Hanoijourney.com later.

– Commitment to confidentiality of customer information

– Disseminate all information and regulations when traveling before departure

2. ABOUT THE CUSTOMER

– Make sure the registration information is correct, when there is a change of information must directly contact Hanoijourney.com is updated. We are not responsible for inaccurate customer information (voluntary disclosure).

– Bring full of travel documents such as ID, passport, birth certificate (for children), wedding certificate (for customers purchasing only hotel services). As for overseas Vietnamese when using Passport or Green Card, they must bring with them Visa and Paper for re-import.

– In the event of a client bringing children under the age of 15 (not their children) with them, a copy of their Parental Power of Attorney must be provided, certified by the local authorities.

– Pay full on time.

– During the travel, customers must follow the program, not to separate the delegation. If you require a change, please notify the tour guide or representative of Hanoijourney.com

3. Travel Hanoijourney.com reserves the right to change the itinerary or cancel a trip at any time that we deem necessary for the convenience or safety of our guests. (safety factor for customers always top priority when Hanoijourney.com decided to change the route)

4. In the course of implementation, if disputes occur, they shall be settled on the basis of negotiation between the two parties. If the negotiation fails, the case will be brought to the court in accordance with the current law. All costs involved will be borne by the losing party.